Why do I go back for more?
Why? Why? WHY do I keep going back to my local McDonald’s, knowing that the service will be crap, the food will be the same, and I’ll be hungry again in an hour or two? At least once a week for the last couple of months, I have been getting lunch from Glenmore McDonald’s just down the road. I like McDonald’s, in fact, I love it - when it’s good. When it’s rubbish, I question my sanity about going back every week.
Here are just some examples of the rubbish/really bad service I’ve had to put up with in my quest to have my weekly Quarter Pounder…
1. For three weeks, they had no Sweet Chilli Sauce. Whenever I asked for it, they either had none or tried to palm me off with Sweet and Sour Sauce. It’s not the same people! Sweet Chilli Sauce does not taste like butt wipes like your Sweet and Sour does.
2. No straws or napkins. This seems to alternate each week. Neither is acceptable. Post mix softdrink tastes different when drunk without a straw. I require a straw. It’s not that hard to keep the holders topped up and unless you want me to start wiping my hands on your uniforms, you should make sure they are.
3. If you know that there will be a rush of people at lunchtime on Fridays, cook more burgers! There is nothing more annoying than having to rush through lunch because you’ve had to wait for your burger.
4. If you know that there is normally a crow at lunchtime, put more people on! Even if it’s one extra person to clean tables and keep the straws and napkins topped up, it will make all the difference. If I can find a clean table when I first walk in, I won’t walk straight back out and go somewhere else.
5. Train your staff. If I ask for a latte, it doesn’t fill me with confidence if my server asks if I want it hot or cold.
6. Treat the food like you would a baby. I don’t want a bun with marks from where you gripped it a little too hard. I don’t want my burger with everything on one half of the bun and nothing on the other. I also want my fries fresh, not sitting under heat lamps for the past hour, with someone occasionally turning them.
7. No, I don’t want fries with that. If I wanted fries, I would ask for them. It’s not something that I would forget.
8. Don’t look at me like I’m an idiot when I order a large meal with a Diet Coke. I’m diabetic. I can’t have drink normal softdrink, but I can eat McDonald’s. I’m not one of those people who think that drinking a Diet Coke with my McDonald’s will automatically lower the fat content of the food. It’s not your place to judge me. Just give me my food.
I know, by now, you’re shaking your head and wondering why I put myself through all this. Well, the answer is simple…I’m lovin’ it!
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