Dear Airlines and Travel Insurance Agents,
This letter is to announce (to an unsurprised world) that you suck. That’s right. I said it. You all suck. Of the 4 airlines I am using these holidays, three of you have changed my flights. One of you has changed the same flight twice. The only airline that has not changed my times is currently threatening strike action.
Let’s go back to the very beginning of this saga…*insert wavy lined dream sequence and music* I booked my flights at the beginning of April. In fact, I got an excellent deal on them with a hefty discount if I paid for them before a certain date. I paid before that date and got the discount. Yay for me.
My original plan was to fly from Hometown to Brisbane to Los Angeles and then finally into Ontario. That would have been about 20 hours flight time, plus a few extra hours in between flights. I was to leave on a Sunday, which would get me into Ontario on the Monday morning.
The first email I received from International Airline (who shall totally remain nameless as they are “Australian’s newest international airline” <– (google that line) and I really don’t want to hurt their reputation ;-P) announced they were changing my return flight from Los Angeles to Brisbane. We were now leaving about 20 minutes later than I had originally booked. That was fine. I can handle that. I can handle the 9 and a half hour wait between flights in the Los Angeles International Airport. Can’t I?
The second email I received from International Airline (still the same one) announced that they didn’t want to fly directly from Brisbane to Los Angeles, so they were going to add in a stop at Sydney. Hope that’s okay with you….Yeah, it’s not. By the time I would have landed in LA, my next flight would have been in the air for over an hour. What a dilemma! What could I do?
So I took the free change they offered and decided to leave on the Saturday instead. This still wasn’t a direct flight – they weren’t available. I still have to fly out of Sydney.
Remember those 20 hours TOTAL flying time? It’s now turned into about 16 hours and I’m only just getting to Los Angeles.
And right about now is where I bring in the travel insurance. That flight I booked for the Sunday to get me to the International Flight? It has to be changed to the Saturday. Not to worry, it’s with the domestic branch of Irritating International Airline. I won’t be charged to change my schedule, right? Oh, I will be? But it’s not my fault. You don’t care? Yes, you’re right. It does suck to be me at the moment.
Could I claim the fees on my travel insurance? Really? How kind and wonderful these travel insurance agents are!….What’s that travel insurance agents? Denied? But it’s clearly not my fault. I even gave you the letter that says it’s Irritating International Airline’s fault…Fine…Be that way!
But what about the hotel that I need to stay in when I get to Los Angeles because of the flight changes that Irritating International Airline made? Oh, you won’t pay for that either? So I was spent $400 insuring myself against these types of charges for nothing? Yes, I see. It does suck to be me. Thank for enlarging the small print where it says the you won’t pay for anything unless a rhino and two albino monkeys were present at the scene, the incident took place in a war zone during an unscheduled stop over and the pilot has green eyes and a hump.
Email number three from now REALLY Irritating International Airline. Remember that first email that we sent you? We’ve changed it again. I now get to spend 10 hours in LAX. How much fun can one person have? No really – how much fun? I think I’m reaching my limit.
To take my mind off these things, I decide to check my other flights from Los Angeles to Ontario. Wait…those times are different to what I’ve booked. Why have my times changed? Oh, that’s just something that you do? Why wasn’t I notified about the changes? Oh, that’s something that you don’t do? Lucky me! Let’s just hope you don’t decide to cancel these flights, shall we sweetheart? I’m not very happy traveller when I keep getting SCREWED OVER BY AIRLINES!
Not to worry, I’m sure everything will be fine. It’s only a month away. What could possibly happen in a month?
Ring ring…ring ring…Miss Lulu? It’s overly happy travel agent here. Just checking that you were aware of the changes to your flights.
Disgruntled Miss Lulu: What changes?!?!?!
OHTA: Changing your flight from Hometown to Brisbane from the Sunday to the Saturday. We’ve just had an email come through about them.
Me: Yes, I knew about those changes. They’re the same changes I was forced to make by Irritating International Airline in order to make their flight. Thank you for letting me know…(and almost giving me a heart attack!)
And so I wait for the next email or phone…
I wasn’t waiting long.
Email number four. This time from the other Overly Happy Travel Agent. Just confirming those schedule changes….that I confirmed over the phone the week before…that I had confirmed and reconfirmed when I had first had to make them. Let’s just say…I was already aware of the changes.
And so the time draws closer. In under 48 hours I will on my way. And let me just issue this warning to Really Irritating International Airline and all its staff and my fellow passengers…
If I get one more flight change in the next two days, I am going to borrow a pair of crutches and fake an injury. I am going to force your staff to wheel me around the airports, carry my bags and pretty much treat me like a queen. And when I reach my final destination, I will make a miracle recovery and jump up from the wheelchair and run away. And I will do the same thing on the way home.
And you know what else? Every meal I’ve been eating this week has involved either onions, cabbage or garlic. I suggest you make sure those oxygen masks are working before take off.
Thank you for your excellent customer service that you seem to demonstrate each and every time I have dealt with you regarding this holiday. I hope that we never have to deal with each other again.
Kind regards,
Lulupop
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Tags: airline fees, airline strikes, australian airlines, bad customer service, Brisbane, christmas, customer service, flights, flying, holidays, international flights, LAX, Los Angeles, Ontario, Qantas strikes, rebooking fees, Sydney, testimonials, travel agents, travel insurance, V Australia, Virgin Blue, xmas, xmas holidays